At OraRide, we strive to offer reliable and convenient transportation services. However, we
understand that unforeseen circumstances may arise, and you may need to request a refund. This
Refund Policy outlines the conditions under which refunds will be provided for services booked
through oraride.com.
1. Eligibility for Refunds
a. User-Provided Information: When you create an
account on OraRide, you may provide us with personal information such as your name, email
address, phone number, and payment details.
b. Automatically Collected Information: We may
collect information about your use of the OraRide application, including your location,
device information, and usage patterns.
2. Cancellation Fee
a. Providing Services: We use the information you
provide to facilitate and improve our car booking services, including processing payments
and connecting you with transportation service providers.
b. Communication: We may use your contact
information to send you service-related notifications, updates, and promotional materials.
c. Analytics: We analyze user data to improve the
functionality, performance, and security of OraRide.
3. Refund Request Process
To request a refund, please follow these steps:
a. Submit a Refund Request: Contact our customer support
team via email at business@oraride.com or through our mobile app within 24 hours of the
ride's scheduled time.
Provide Details: Include your booking ID, the reason for
the refund request, and any supporting evidence (e.g., screenshots, photos).
Investigation: Our team will investigate the issue and
assess your eligibility for a refund.
Refund Decision: You will be notified of the refund
decision within 5-7 business days. If approved, the refund will be processed to your
original payment method within 10-15 business days.
4. Partial Refunds
In cases where only part of the service was unsatisfactory, OraRide
may issue a partial refund based on the severity of the issue and the portion of the service
affected.
5. Dispute Resolution
If you disagree with the refund decision, you may escalate the issue
by contacting our escalation team at business@oraride.com. Our team will review the case and
provide a final decision.
6. Changes to the Refund Policy
OraRide reserves the right to modify this Refund Policy at any time.
Changes will be effective immediately upon posting on our website. It is your responsibility
to review the policy periodically to stay informed about any updates.
For any questions or concerns regarding this Refund Policy, please contact us at: Email:
business@oraride.com, Phone: +91-7629919677