Refunds & Cancellation

At OraRide, we strive to offer reliable and convenient transportation services. However, we understand that unforeseen circumstances may arise, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided.

1. Eligibility for Refunds

Service Non-Performance: If a service provider fails to show up or the ride is cancelled by us without a replacement.

Technical Errors: If a duplicate payment occurs or an incorrect amount is charged due to a system glitch.

Valid Cancellations: If you cancel within the allowable window as per our terms.

2. Refund Request Process

To request a refund, please follow these steps:

Submit a Request: Contact us via email at business@oraride.com within 24 hours of the ride.

Provide Details: Include your booking ID and any supporting evidence like screenshots.

Investigation: Our team will assess your eligibility within 5-7 business days.

Processing: Approved refunds will be credited back to your original payment method within 10-15 business days.

3. Partial Refunds

In cases where only part of the service was unsatisfactory, OraRide may issue a partial refund based on the severity of the issue and the portion of the service affected.

4. Dispute Resolution

If you disagree with a refund decision, you may escalate the issue by contacting our escalation team at business@oraride.com.

For any questions regarding this policy, please reach out to us. We are here to ensure a fair and transparent experience for all our riders.

1. Eligibility for Refunds

2. Refund Request Process

3. Partial Refunds

4. Dispute Resolution

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