At OraRide, we strive to offer reliable and convenient transportation services. However, we understand that unforeseen circumstances may arise, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided.
1. Eligibility for Refunds
2. Refund Request Process
To request a refund, please follow these steps:
Submit a Request: Contact us via email at business@oraride.com within 24 hours of the ride. Provide Details: Include your booking ID and any supporting evidence like screenshots. Investigation: Our team will assess your eligibility within 5-7 business days. Processing: Approved refunds will be credited back to your original payment method within 10-15 business days.3. Partial Refunds
In cases where only part of the service was unsatisfactory, OraRide may issue a partial refund based on the severity of the issue and the portion of the service affected.
4. Dispute Resolution
If you disagree with a refund decision, you may escalate the issue by contacting our escalation team at business@oraride.com.
For any questions regarding this policy, please reach out to us. We are here to ensure a fair and transparent experience for all our riders.
