Welcome to OraRide! These Terms and Conditions ("Terms") govern your use of our website located at
oraride.com and the services provided by OraRide ("we," "our," "us"). By accessing or using our
website, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing or using our website or services, you agree to
comply with and be bound by these Terms. If you do not agree to these Terms, you should
not use our website or services.
2. Services Provided
OraRide provides a platform for users to book transportation
services in Tier 2 and Tier 3 cities. The service includes ride-hailing, route planning
via Google Maps, driver verification, and customer support.
3. User Accounts
a. Registration: You may be required to create an
account to access certain features of our services. You must provide accurate and complete
information during the registration process.
team via email at business@oraride.com or through our mobile app within 24 hours of the
ride's scheduled time.
Account Security: You are responsible for
maintaining the confidentiality of your account credentials and are fully responsible for
all activities that occur under your account.
Eligibility: By creating an account, you
represent that you are at least 18 years old.
Refund Decision: You will be notified of the
refund
decision within 5-7 business days. If approved, the refund will be processed to your
original payment method within 10-15 business days.
4. Booking and Payment
a. Booking: Users can book rides through the
OraRide app, which can be downloaded from the Play Store. All bookings are subject to
availability and confirmation by OraRide.
b. Pricing: OraRide offers competitive pricing
for rides. The final fare may vary based on factors such as distance, traffic, and time of
day. Payment: Payments must be made through the payment methods available on our platform.
All transactions are secure and encrypted.
c. Support: For any queries or support, users can
contact OraRide through the website at contact us page or by calling +91-7629919677.
5. Driver Conduct and Safety
Driver Verification: OraRide ensures that all
drivers are verified and meet our safety standards.
User Conduct: Users are expected to behave
respectfully towards drivers and follow all applicable laws during the ride. Any misconduct
may result in the suspension or termination of the user's account.
Safety: OraRide prioritizes the safety of its
users and drivers. In case of emergencies, users should contact our helpline support
immediately.
6. Use of Google Maps
OraRide utilizes Google Maps for navigation and route planning. By
using our service, you agree to comply with Google’s Terms of Service and Privacy Policy.
7. Intellectual Property
All content, trademarks, logos, and other intellectual property on
the OraRide website are the property of OraRide or its licensors. You may not use,
reproduce, or distribute any content without our prior written permission.
8. Limitation of Liability
OraRide will not be liable for any direct, indirect, incidental,
consequential, or punitive damages arising out of your use of our services, including but
not limited to, damages for personal injury, loss of profits, or business interruption.
9. Indemnification
You agree to indemnify and hold OraRide harmless from any claims,
damages, losses, liabilities, and expenses arising out of or in connection with your use of
our services or violation of these Terms.
10. Termination
OraRide reserves the right to terminate or suspend your account or
access to our services at any time, without notice, for conduct that we believe violates
these Terms or is harmful to our users, us, or third parties.
11. Changes to These Terms
OraRide may update these Terms from time to time. We will notify you
of any changes by posting the new Terms on our website. You are advised to review these
Terms periodically for any changes.